Call centre agent – technical support

9924124 Canada Incorporated is located at 10180 101 STREET NW, Edmonton, AB T5J 3S4. The company is actively seeking applicants for the role of Call centre agent – technical support. The applicant should be a self-motivated individual with excellent interpersonal skills. The selected candidate will be expected to join and start the work at the earliest. It will be a Permanent employment or Full time job. The timings of shifts may be Day and Morning. The candidate will also have the option of working remotely.

Employer Name: 9924124 Canada Incorporated
Position: Call centre agent – technical support
No. of vacancies: 1
Salary: $31.00 hourly / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: 10180 101 STREET NW, Edmonton, AB T5J 3S4; Remote work available

Job Description

• The candidate will be responsible for responding to users who are experiencing difficulties with computer.
• The candidate must consult user guides, technical manuals, and other documents to research and implement solutions.
• The candidate will be responsible for providing advice and training to users in response to identified problems.
• The candidate must collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• The candidate will be responsible for supervising the other technical support workers in this group.
• The candidate will be responsible for providing users with business system, network, and internet support in response to identified issues.
• The candidate must set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
• The ideal candidate will have at least 2 to 3 years of experience in a related industry.
• The candidate must be able to supervise 1 to 2 people.
• The candidate should be accurate.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate must be well-organized.
• The candidate should be a good team player.
• The candidate must be able to multitask.
• The candidate must have excellent time management skills.

Work setting

• The candidate must work for a consulting firm.

• The candidate must be willing to travel frequently.
• The candidate has access to public transportation.

Work conditions and physical capabilities

• The candidate should be willing to work under pressure.
• The candidate must finished the work with in the given time line.
• The candidate should have an eye for details.

Benefits

• The candidate will receive Free parking, Subsidised public transportation, Team building opportunities, and a Variable or compressed work week.

How to Apply

If you have a keen interest in applying, kindly utilize the provided alternatives to submit your application.

By email

[email protected]

Note

Please include the following while sending the application

• Highest level of education and name of institution where it was completed