Call centre agent – technical support
Rogers Communications Canada Inc based in Moncton, NB is inviting applications from suitable candidates for the position of Call centre agent – technical support who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Weekend, Shift, Overtime, To be determined, Early Morning and Morning. The candidate will also have the option of working remotely.
Employer Name: Rogers Communications Canada Inc
Position: Call centre agent – technical support
No. of vacancies: 15
Salary: $17.81 hourly 40 hours per week
Employment type: Permanent employment, Full time
Location: Moncton, NB; Remote work available
Also hiring: Web developer
Hiring: Call centre agent – technical support
Job Description
- The candidate will be required to communicate electronically and in person with computer users who are having difficulties in order to identify and document problems.
- The candidate will need to consult user guides, technical manuals, and other documents in order to research and implement solutions.
- The candidate must collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
- The candidate must conduct sales transactions.
- The candidate must provide excellent customer service.
Job Requirements
- The candidate should be fluent in English language.
- The candidate must have a certificate of secondary (high) school graduation or equivalent experience.
- The ideal candidate will have at least 1 to 2 years of experience in a related industry.
- The candidate should be accurate.
- The candidate should be client focused.
- The candidate should have effective interpersonal skills.
- The candidate should have excellent oral communication skill.
- The candidate should have good judgemental skills.
- The candidate must be well-organized.
- The candidate should be a good team player.
Work setting
- The candidate’s relocation expenses will not be covered by the employer.
- The candidate must work in the telecommunications industry.
Experience and specialization
Computer and technology knowledge
- The candidate must be familiar with the Internet, Desktop applications, MS Office and MS Windows.
Additional information
Security and safety
- The candidate should be subjected to a thorough criminal background check.
Work conditions and physical capabilities
- The candidate should be able to work in fast-paced busy environment.
- The candidate should be required to perform repetitive tasks on frequent basis.
- The candidate should have an eye for details.
- The candidate should be willing to work for long hours in sitting positions.
Own tools/equipment
- The candidate must have access to the internet and a cell phone.
Benefits
- Health, Financial and Long term benefits will be provided to the selected candidate.
- Under Health Benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
- Under Financial benefits, the selected candidate will receive Bonus and Commission.
- Under Long Term Benefits, the selected candidate will receive Other benefits and Pension plan.
How to Apply
If you are interested in applying, apply through the given options.
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