Call centre agent – customer service

Blue Ocean based in Halifax, NS is inviting applications from suitable candidates for the position of Call centre agent – customer service who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The open positions pertain to the Term or contract or Full time job. The candidate will also have the option of working remotely.

Employer Name: Blue Ocean
Position: Call centre agent – customer service
No. of vacancies: 20
Salary: $19.00 hourly / 30 to 45 hours per week
Employment type: Term or contract, Full time
Location: Halifax, NS; Remote work available

Also hiring: Coordinator

Hiring: Call centre agent – customer service

Job Description

• The candidate must respond to both written and oral inquiries.
• The candidate will be responsible for answering to inquiries and providing information to customers.
• The candidate must make arrangements for refunds and credits.
• The candidate must receive payments.
• The candidate will be responsible for answering client inquiries and providing information.

Job Requirements

• The candidate must be bilingual.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• The ideal candidate will have at least 1 to less than 7 months of experience in a related industry.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate should be organized and flexible in nature.
• The candidate should be reliable.
• The candidate should be a good team player.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate must be able to multitask.
• The candidate should be dependable.
• The candidate must be honest.
• The candidate must be a quick learner.

Work setting

• The candidate must work in a telecommunications company or the tourism industry.

Experience and specialization

Computer and technology knowledge

• The candidate must be familiar with MS Excel, MS Outlook, MS Windows, and MS Word.

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work overtime if necessary.
• The candidate should be willing to work under pressure.

Own tools/equipment

• The candidate must have access to their own tools and equipment, including internet access.

Benefits

• Health, Financial and Other benefits will be provided to the selected candidate.
• Under Health benefits, the selected candidate will receive Dental plan, Health care plan and Vision care benefits.
• Under Financial benefits, the selected candidate will receive Life insurance and Registered Retirement Savings Plan (RRSP).
• In addition to the Health and Financial benefits mentioned above, the selected candidate will receive Free parking and Parking facilities.

How to Apply

Kindly use the given options to submit your application, if you are interested.

Online

 

Note

Please include the following while sending the application

• Cover letter
• Copy of portfolio or relevant work examples