Call centre agent – customer service

Ontario Public Service based in 33 Bloor St E, Toronto, ON M4W 3H1 is inviting applications from suitable candidates for the position of Call centre agent – customer service who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The open positions pertain to the Term or contract or Full time job.

Employer Name: Ontario Public Service
Position: Call centre agent – customer service
No. of vacancies: 1
Salary: $32.11 to $38.34 hourly (To be negotiated) / 36.25 hours per week
Employment type: Term or contract, Full time
Location: 33 Bloor St E, Toronto, ON M4W 3H1

Job Description

The candidate must answer both written and oral questions.
The candidate must gather, research, and prepare communication materials.
The candidate will be responsible for addressing customer complaints or concerns.
The candidate will be responsible for answering to inquiries and providing information to customers.
The candidate must perform general office duties.
The candidate will be responsible for receiving and logging complaints.
The candidate must explain procedures, risks, and benefits to clients.
The candidate will be responsible for answering client inquiries and providing information.

Job Requirements

The candidate should be fluent in English language.
There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
The ideal candidate will have at least 1 to 2 years of experience in a related industry.
The candidate must be punctual.
The candidate should be client focused.
The candidate should have effective interpersonal skills.
The candidate must have excellent oral and written communication skills.
The candidate must be well-organized.
The candidate should be reliable.
The candidate should be a good team player.
The candidate must be capable of acting on their own initiative.
The candidate should have good judgemental skills.
The candidate must be able to multitask.
The candidate should be dependable.
The candidate must be a quick learner.