Call centre agent – customer service

Contact Centre Growth Corp based in Winnipeg, MB is inviting applications from suitable candidates for the position of Call centre agent – customer service who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Weekend, Flexible Hours, Early Morning and Morning. The candidate will also have the option of working remotely.

Employer Name: Contact Centre Growth Corp
Position: Call centre agent – customer service
No. of vacancies: 5
Salary: $19.50 hourly / 35 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Winnipeg, MB; Remote work available

Also hiring: Landscaper

Hiring: Call centre agent – customer service

Job Description

  • The candidate must respond to both written and oral inquiries.
  • The candidate will be responsible for addressing customer complaints or concerns.
  • The candidate will be responsible for answering to inquiries and providing information to customers.
  • The candidate must make arrangements for refunds and credits.
  • The candidate must issue receipts and other forms.
  • The candidate must obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • The candidate will be responsible for receiving and logging complaints.
  • The candidate will need to receive payments.

Job Requirements

  • The candidate must be bilingual.
  • The candidate must have a certificate of secondary (high) school graduation or equivalent experience.
  • The ideal candidate will have at least 1 to 2 years of experience in a related industry.
  • The candidate must be punctual.
  • The candidate should be client focused.
  • The candidate should have effective interpersonal skills.
  • The candidate must have excellent oral and written communication skills.
  • The candidate should be organised and flexible in nature.
  • The candidate should be reliable.
  • The candidate should be a good team player.
  • The candidate must be capable of acting on their own initiative.
  • The candidate should have good judgemental skills.
  • The candidate must be able to multitask.
  • The candidate should be dependable.
  • The candidate must be honest.
  • The candidate must be a quick learner.

Work setting

  • The candidate must work in the field of business.

Experience and specialization

Computer and technology knowledge

  • The candidate must be familiar with Database software, Internet, MS Windows, and Google Drive.

Type of experience

  • The candidate must have prior experience working in a call centre.

Additional information

Security and safety

  • The candidate should be subjected to a thorough criminal background check.

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be required to perform repetitive tasks on frequent basis.

Own tools/equipment

  • The candidate must have computer and internet access.

Benefits

  • Under Health Benefits, the selected candidate will receive Dental plan, Health care plan and Vision care benefits.

How to Apply

If you are interested in applying, apply through the given options.

Online

Apply now

Join @CanadaJobBank on Telegram
Show More
Back to top button