Business Process Incident Analyst
Notification for the post of business process incident analyst has been released by Air Canada. They’re inviting all the deserving and eligible candidates to show their interest in this post. They’re required to provide support to the operational sites to ensure the necessary processes and technology. Application for this post has already started and it will end soon.
Employer Name: Air Canada
Position: Business process incident analyst
Salary: $61,516 per year
Employment Type: Full-time
Location: Dorval, Quebec, Canada
Job Description
- Applicants working at this post are required to maintain an understanding of all significant problems, issues, and trends across the operational sites that cause service delays working at this post.
- Candidates appointed at this post are also required to work closely with the ResOps team, the sites and IT to ensure awareness of service issues, trends, and mitigation plans working at this post.
- Candidates appointed at this post are required to monitor KPIs across the sites to ensure the front-line teams are handling queues within SLA working at this post.
- Candidates for this post are also required to continuously seek improvement opportunities to ensure service expectations are managed to work at this post.
- Candidates for this post are also required to be available 24/7 on-call requirement to support significant incidents and MI participation working at this post.
Job requirement
- Candidates must acquire a dedicated University Degree or equivalent work experience to be eligible for this post.
- They must have well-developed business acumen and a proven stakeholder consultative approach to be eligible for this post.
- Applicants for this post must have completed 3 years of experience within a Call Center and Customer Recovery Operational environment to get preferred for this post.
- Candidates must have strong computer skills in using the MS Office Suite like Microsoft Word, Excel, and Project to be eligible for this post.
Work setting
- Candidates appointed at this post are required to prepare and disseminate internal communications relating to branch operational messaging working at this post.
- Applicants at this post are also appointed to assist in the preparation and proofreading of communication documents working at this post.
How to apply
All the candidates who are willing to apply will just click on the link shared below and fill out the application form. Officials will shortlist the most deserving candidates who applied for this post and call them for an interview. Candidates who clear the interview will get the final selection.