Specialist, Online customer service
Scotiabank has released a notice of hiring eligible applicants for the post of specialist, in online customer service. Persons who are eligible and willing to join this post can apply for this post. They’re responsible for providing comprehensive service and support to current and potential customers to address their product and service requests. Registration for this post has already started and it will end soon.
Employer Name: Scotiabank
Position: Specialist, Online Customer Service
Salary: $37,870 to $80,660 per year
Employment Type: Full-time
Location: Toronto, Ontario, Montreal, Canada
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Hiring: Specialist, Online customer service
Job Description
- People who applied for this post are required to work accurately and effectively record any necessary follow-ups or hierarchical appeals and carry out appropriate monitoring.
- They’re also appointed at this post to strictly adhere to deadlines to ensure efficient customer service and a short response time.
- They’re appointed at this post to actively participate in processing pending calls by optimizing response times and respecting the order of priority of tasks working at this post.
- People who apply for this post are required to meet customer needs by applying the iCARE model.
- They’re appointed at this post to acquire and cultivate in-depth knowledge and understanding of policies, processes, products and services working at this post.
- Candidates appointed at this post to acquire and cultivate in-depth knowledge of internal platforms working at this post.
Job requirement
- Candidates applying for this post must be able to build effective working relationships with team members and across business units and functions.
- They must be able to promote open and transparent communication through active participation in review meetings and team meetings.
- People applying for this post are required to encourage the expression of new ideas or approaches and actively share knowledge and experience to contribute to the development of all team members applied for this post.
- Candidates must attain post-secondary studies in commerce, business administration or financial planning to be eligible for this post.
- Candidates must be able to design and implement a relevant employee development plan.
- They must be able to actively support and participate in change initiatives within the team and the Centre to be eligible for this post.
How to apply
Applicants who are interested and eligible to join this post are required to click on the Apply Now link shared below. Applicants will have to make sure that the information they’ve entered in the application form must be genuine. Selectors of this recruitment will shortlist some of the best profiles who are eligible for this post. Selected candidates will be notified for further proceedings.