Service Desk Analyst 1
Notification for the post of service desk analyst 1 has been released by the City of Toronto. They’re inviting all the deserving and eligible candidates to show their interest in this post. They’re required to provide effective client support to all City staff and first-call resolution, where possible, that meets or exceeds declared performance requirements. Application for this post has already started and it will end soon.
Employer Name: City of Toronto
Position: Service Desk Analyst 1
No. of vacancies: 3
Salary: $43.58 to $47.75 per hour
Employment Type: Full-time
Location: Toronto, Ontario, Canada
Also hiring: Dispatch Specialist
Job Description
- Candidates for this post are appointed to participate in corporate or divisional technical project teams to determine requirements, and research, evaluate, recommend, design, and implement work at this post.
- They’re also appointed at this post to provide operational and technical support for system software, platform hardware or network solutions.
- They’re also required to provide backup administration of the Service Desk tool, in support of incident management, service request management, and change management.
- Candidates are required to administer, develop and maintain a Service Desk knowledge base to support service delivery.
- They’re appointed at this post to create and develop software solutions working at this post.
- Candidates are also required to develop customized tools and processes working at this post.
- They’re also required to ensure the final closure of the Incident or Service Request to the satisfaction of the client.
Job requirement
- Candidates must have post-secondary education in Computer Science or a related discipline to be eligible for this post.
- They must have experience diagnosing and solving computer-related problems in a large, diverse computing environment.
- Candidates must have experience providing telephone support in a client support function to be eligible for this post.
- They must have experience with MS Office 365 like Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
- Candidates must have dedicated experience working in an ACD/IVR environment utilizing applications such as Cisco CAD to be eligible for this post.
- They must have the ability to communicate with computer users in both business and technical terms to be eligible for this post.
Work setting
- Candidates must have excellent customer service skills and experience handling clients in difficult situations to be eligible for this post.
How to apply
Candidates who are interested and eligible to join this post are required to click on the link shared below and fill out the application form. Candidates will have to make sure that the information they’ve entered in the application form must be genuine.