Customer service assistant

Pawfect Spa Limited based in Toronto, ON is inviting applications from suitable candidates for the position of Customer service assistant who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Term or contract or Part time leading to full time job. The shift timings include Day, Evening, Night, Weekend, On Call, Flexible Hours and To be determined.

Employer Name: Pawfect Spa Limited
Position: Customer service assistant
No. of vacancies: 1
Salary: $16.55 hourly / 40 hours per week
Employment type: Term or contract, Part time leading to full time
Location: Toronto, ON

Also hiring: General construction labourer

Hiring: Customer service assistant

Job Description

  • The candidate must access and process information.
  • The candidate will be expected to respond to customer complaints or concerns.
  • The candidate will be expected to respond to customer inquiries and provide information.
  • The candidate will be expected to arrange for billing for services.
  • The candidate must make arrangements for refunds and credits.
  • The candidate must explain the type and cost of services provided.
  • The candidate must issue receipts and other forms.
  • The candidate must maintain records and statistics.
  • The candidate must perform general office duties.
  • The candidate will be responsible for receiving and logging complaints.
  • The candidate must sell merchandise.
  • The candidate will be expected to advise clients on advertising or sales promotion strategies.
  • The candidate will be required to serve as an organization’s spokesperson.
  • The candidate must initiate and maintain contact with the media.
  • The candidate will be expected to consult with clients after the sale to provide ongoing support.
  • The candidate will be responsible for responding to client inquiries and providing information.
  • The candidate must respond to written and oral questions.
  • The candidate will be responsible for developing, implementing, and evaluating communication strategies and programs.
  • The candidate must gather, research, and prepare communications materials.
  • The candidate must prepare or oversee the preparation of reports, briefs, bibliographies, speeches, presentations, website content, and press releases.
  • The candidate must write and edit press releases, newsletters, and other communications materials.
  • The candidate must explain procedures, risks, and benefits to clients.
  • The candidate will be expected to assist in the preparation of brochures, reports, newsletters, and other materials.

Job Requirements

  • The candidate should be fluent in English language.
  • The candidate must have a College/CEGEP diploma or equivalent experience.
  • Training will be provided to the selected candidate.

Work setting

  • The candidate must be willing to work in a remote location.
  • The candidate must work in a market research firm, an Internet/Web services company, a business, a private company, corporation, or industry, and an advertising, marketing, and public relations agency.

Experience and specialization

Computer and technology knowledge

  • The candidate must be familiar with MS Outlook, MS Windows, Information technology, MS Office, Search Engine Optimization (SEO) and Social Media.

Area of work experience

  • The candidate must have prior experience in the marketing field.

Area of specialization

  • The candidate must be skilled in advertising and interactive/new media.

Sales experience

  • The candidate must have prior experience working in a call centre.

Additional information

Work conditions and physical capabilities

  • The candidate should have an eye for details.
  • The candidate should be able to work in fast-paced busy environment.
  • The candidate should be willing to work under pressure.

Own tools/equipment

  • The candidate must have their own Computer, Printer, and Internet access.

Benefits

  • The employer will pay for the candidate’s learning and training.

How to Apply

If you are interested in applying, apply through the given options.

By email

ctang@pawfectspa.com

Note

Please include the following while sending the application

  • Cover letter
  • Highest level of education and name of institution where it was completed
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