Customer Service Manager
Air Canada has announced the recruitment of persons for the post of customer service manager. They’re looking for the most deserving and eligible candidates for this post. They’re required to coach employees to the team metrics, to achieve and exceed productivity and service objectives. Applicants are also accountable for coaching on soft skills by demonstrating courtesy, empathy and poise under pressure. Eligible candidates can apply for this post now.
Employer Name: Air Canada
Position: Customer Service Manager
Salary: $65,848 per year
Employment Type: Full-time
Location: Dorval, Quebec, Canada
Job Description
- People accountable for this post are required to listen to calls to observe employee demeanour, technical accuracy and conformance to Company policies and procedures working at this post.
- Candidates are also accountable for supporting the launch of new products and services and communicating the rationale and benefits of working at this post.
- Candidates appointed to this post are required to proactively manage employee absenteeism.
- They’re also accountable to be responsible for the delivery of corrective actions and fostering a culture of reliability.
- People applied for this post are appointed to anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance working at this post.
Job requirement
- Candidates applying for this post must have completion of a bachelor’s degree or academic equivalent to be eligible for this post.
- They must attain knowledge of airline commercial operations, call centre operations, or related travel industry experience to be eligible for this post.
- Candidates must attain strong customer focus, dealing with employees and customers with professionalism and care.
- People applying for this post must have excellent problem-solving skills and must be able to apply creative solutions that have a positive impact on results to be eligible for this post.
- They must attain the ability to work under pressure, handle stressful situations and maintain flexibility to be considered as an asset for this post.
Work setting
- Applicants are accountable to assume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.
- They’re also appointed at this post to participate in Management team meetings and decision-making pertaining to office matters working at this post.
How to apply
We have shared a dedicated link below; all the applicants who want to join this post will just need to click on the apply now mentioned below and fill out the application form. Applicants will have to make sure to share genuine information in the application form.