Student Support Specialist
UBC has released a notification in which they’re inviting candidates for the post of Student Support Specialist. Candidates must acquire a clear comprehension of their tasks and responsibilities and give their excellent effort. They will provide student-centred services and support to prospective and current students by providing information, interpreting University policies and procedures, and understanding the specific situation in order to provide customised information.
Employer Name: UBC
Position: Student Support Specialist
Salary: $4,319.00 – $4,540.00 CAD Monthly
Employment Type: Full time
Location: UBC Vancouver Campus
Job description
- Candidates will assess inquiries and requests, identifies non-standard inquiries, or at-risk behaviour and triages.
- They will use a variety of channels to provide information including in-person, by phone, email, and through virtual technologies such as Zoom.
- They will investigate complex inquiries to the point of resolution, escalating.
- They will update information in systems in order to maintain accurate student records.
Job requirement
- Candidates must perform graduation checks by reviewing first year requirements, complementary studies, and Degree Navigator to ensure students are on track to degree completion. Follows up with students as required
Work setting
- Candidates need to have the capability to act as a resource for faculty and staff on SISC, OAMS, and Degree Navigator
- They must have the ability to represent the Faculty of Applied Science at information sessions such as the Engineering Open House, and Registration Sessions for newly admitted students
Benefits
- Health care and Dental will be provided to candidates.
- Life Insurance will be secured by them.
- Flexible working hours will be accessible to them.
How to apply
We encourage all eligible and genuinely interested individuals for the Student Support Specialist role to click on the link below and promptly register themselves, ensuring they provide accurate information. The sign-up procedure is already underway and will soon be completed.