Restaurant Supervisor

Jollibee based in West Side, Vancouver, BC V5Z 1E9 is inviting applications from suitable candidates for the position of Restaurant Supervisor who are self-motivated and have good interpersonal skills. Jollibee is one of the most family-friendly and joyful places on the planet. Many of your favourite comfort foods, such as fried chicken, French fries, pies, spaghetti, burgers, and more, are available on our menu, but with a Filipino twist. What’s the catch? There’s a lot of joy here, with a touch of Filipino sweetness. We believe that joyful food makes joyful people. It also aided us in becoming one of the largest fast food chains in the Philippines. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Full time job.

Employer Name: Jollibee
Position: Restaurant Supervisor
No. of vacancies: 5
Salary: $17.78 / Hour
Employment type: Full time
Location: West Side, Vancouver, BC V5Z 1E9

Job Description

JOB SUMMARY

The candidate will be responsible for assisting the Restaurant Manager and restaurant team in achieving the Restaurant Business Goals through the effective implementation of assigned Product/Service Quality and/or Cleanliness & Sanitation (C&S) Programs.
The candidate will be expected to assist the Restaurant Manager and the restaurant team in achieving the Restaurant Business Goals through the effective implementation of assigned Crew Management activities.
The candidate will be expected to assist the Restaurant Manager and restaurant team in achieving the Restaurant Business Goals by effectively implementing assigned cost management activity.
The candidate will be expected to assist the Restaurant Manager and restaurant team in achieving the Restaurant Business Goals through the effective implementation of managing operations of assigned Packaged Programs (if any)

ESSENTIAL FUNCTIONS

Sales Target Achievement

The candidate will be expected to ensure that the shift sales target is met by implementing a sales programme during the shift.
The candidate must ensure that the shift sales target is met by implementing a feedback and suggestion system (from sales building to evaluation) during the shift.
The candidate will be expected to ensure that shift sales targets are met by implementing customer surveys and continuously interacting with customers during shifts.
The candidate must ensure that the shift sales target is met by staying up to date on competitor products, services, and activities that affect restaurant sales performance.
The candidate will be responsible for ensuring that the shift sales target is met by implementing proper restaurant merchandising.
The candidate will be expected to ensure that the shift sales target is met by implementing community relations activities.
The candidate will be responsible for managing the operations of the assigned Packaged Program (if applicable).

FSC (Food, Service, and Cleanliness) Target Achievement

The ideal candidate will be familiar with the Product Quality Program.
The ideal candidate will be acquainted with the Service Quality Program.
The ideal candidate will be familiar with the Sanitation and Pest Control programme.
The candidate will be expected to prepare and update the Production Control Guide, Supplies/Station Guide, Master Cleaning Schedule, and Repairs & Maintenance Schedule.
The candidate will be expected to lead/manage the service crew in order to achieve the highest levels of product quality and supply availability and to ensure that the product is always available during the assigned shift.
During the shift, the candidate will be required to respond to customer feedback and complaints. Ensure the highest level of customer service throughout the shift.
The candidate will be expected to put speed of service programmes in place (turnaround time; table turnover during peak; attention to pending orders)
The candidate will be expected to manage shifts and consistently implement floor control standards by supervising opening, mid, and/or closing activities procedures. Carry out cleaning tasks (including opening and closing).
The candidate will be responsible for implementing the manpower schedule.

Profit Target Achievement

During shifts, the candidate will be required to implement cost management activities, standards, and procedures.
The candidate will be responsible for carrying out plans for the Food Cost and Paper Cost (FCPC) program/initiative/project.
The candidate will be responsible for maintaining an optimal level of inventory as well as minimising usage levels during shifts.
The candidate will be responsible for implementing crew schedules as well as monitoring manhours usage and sales per man-hour levels. Manage crew productivity by implementing a crew schedule during the shift and tracking manhours and SPMH levels.
During shifts, the candidate will be expected to keep track of repairs, maintenance, and utility costs, as well as to implement management measures, documentation, and guidelines.

People Management & Development

During the shift, the candidate must organise, lead, and manage the restaurant team.
During shifts, the candidate will be expected to develop and implement the game plan, tasks, activities, and schedules.
The candidate will be expected to build and monitor the crew’s competency level through the implementation of the Crew Training System.
The candidate must help with crew assessments, performance appraisal documentation, and submission.
The candidate will be expected to lead crew meetings.
The candidate will be responsible for ensuring that the Code of Conduct (Employee Handbook) and all HR and legal requirements and procedures are followed consistently.
During the shift, the candidate will be responsible for managing effective management-crew communication, feedback, coaching, and discipline.

Operational Administration

The candidate will be responsible for managing the requisition, issuance, and inventory of supplies (food and paper).
The candidate will be expected to put in place standard procedures and control systems to ensure the restaurant’s safety and security programme.
The candidate will be required to document feedback and to follow-up and corrective actions as needed.
The candidate will be expected to check, monitor, and provide feedback on restaurant permit and licence compliance.
The candidate will be expected to carry out scheduled restaurant preventive maintenance by providing feedback on supplier service and/or carrying out an equipment checklist.
During the shift, the candidate will be expected to manage office organisation and orderliness.
The candidate will be responsible for overseeing and implementing crisis prevention programmes and processes.
The candidate will be responsible for ensuring timely completion, accuracy of required reports, and timely submission.

NON-ESSENTIAL FUNCTIONS

The candidate will be required to perform other tasks as directed by management from time to time.
The candidate will be required to prepare periodic status reports on restaurant operations and/or technical services/support to the Restaurant Manager, as well as any other reports that management may require.
The candidate will be required to perform administrative duties as needed, such as copying, filing, and so on.
The candidate will be required to create individual performance plans, objectives, goals, strategies, and measures (OGSM).
The candidate will be expected to prepare management reports, restaurant reports/requirements, and other duties as assigned.

Job Requirements

The candidate should be fluent in English language.
The candidate should be a high school graduate.
The candidate must have at least (6) months experience as a Team/Crew Leader/Trainer in a quick-service restaurant, any food service or retail operations, and/or equivalent combination of education & experience from which comparable knowledge, skills & abilities have been achieved.
The candidate must have completed the Basic Operations Training Program.
The candidate must have Food Safety Certification (ServSafe)
The candidate should be familiar with Shift Management, FSC Management, Customer Feedback Management, Profitability Management and Financial Analysis (FC/PC/Labor Cost), Sales Information Management, and Local Store Marketing.
The candidate will be expected to establish the business.
The candidate should be a good team player with enough interpersonal and judge-mental skills
The candidate should be familiar with managing the business
The candidate should be familiar with Promoting People Processes
The candidate must be patient and persistent.
The candidate must be self-motivated.
The candidate must be eager to take on new challenges.
The candidate should have good analytical and problem solving skills.
The candidate will be required to establish collaborative relationships with co-workers
The candidate should have excellent numerical skills
The candidate should be Customer-oriented and friendly.
The candidate should be humble enough to listen and learn.
The candidate must be honest and trustworthy.
The candidate should have a sense of family and fun.
The candidate must be able to respect others.
The candidate must be frugal.
The candidate should be energetic with a positive attitude
The candidate should be organized and flexible in nature.
The candidate should have a thorough Criminal record check.
The candidate should have leadership skills to take control of a situation and make quick decisions when necessary
The candidate must have prior experience with effective law enforcement.
The candidate must be capable of acting on their own initiative.
The candidate should have excellent oral and written communication.
The candidate should be well-versed in finance/business.

Business Equipment and Computer Applications

The candidate should be proficient in MS Applications (MS Word, Windows, Excel, Office, PowerPoint), Oracle, and PosNet.

Work Conditions and Physical Capabilities

The candidate must be able to work well in a fast-paced environment
The candidate should be willing to work under pressure.
The candidate should be required to perform repetitive tasks on frequent basis.
The candidate should have an eye for details.
The candidate must be willing to stand or walk for the majority of their scheduled work shift.
The candidate must be willing to frequently lift, reach, pull, push, grasp, and use their hands.
The candidate will be required to bend and/or squat frequently.
The candidate will be required to occasionally climb, stoop, and/or kneel.
The candidate must be able to handle weight up to 50 pounds occasionally.
The candidate must be able to see well enough to read/write email, reports, and use a computer, as well as be proactive in meeting the needs of customers.
The candidate must be able to speak and hear clearly enough to receive instructions and communicate with coworkers and customers.
The candidate will be required to work erratic hours and shift schedules.

Work Site Environment

The candidate will be exposed to kitchen equipment on a regular basis.
The candidate will be required to work in hot and cold temperatures as well as in a wet work environment.
The candidate will be exposed to cleaning chemicals on a regular basis.
The candidate may be subjected to cuts and burns.
Tensions and pressures may occur in fulfilling deadlines and goals, and the candidate will be exposed to them on a regular basis.
The candidate will be required to work in an environment with moderate noise levels.

How to Apply

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