Customer service representative – call centre
Rogers Communications Canada Inc based in Sudbury, ON is inviting applications from suitable candidates for the position of Customer service representative – call centre who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Shift and Morning. The candidate will also have the option of working remotely.
Employer Name: Rogers Communications Canada Inc
Position: Customer service representative – call centre
No. of vacancies: 80
Salary: $18.00 to $19.00 hourly (to be negotiated) 37.5 hours per week
Employment type: Permanent employment, Full time
Location: Sudbury, ON; Remote work available
Job Description
- The candidate must access and process information.
- The candidate will be expected to respond to customer complaints or concerns.
- The candidate will be expected to respond to customer inquiries and provide information.
- The candidate will be expected to set up billing for services.
- The candidate must make arrangements for refunds and credits.
- The candidate must explain the type and cost of services provided.
- The candidate must issue receipts and other forms.
- The candidate will be responsible for receiving and logging complaints.
- The candidate will be expected to accept payments.
- The candidate must sell merchandise.
Job Requirements
- The candidate should be fluent in English language.
- The candidate should have minimum qualification of Secondary (high) school graduation certificate.
- The ideal candidate will have at least 2 to 3 years of experience in a related industry.
- The candidate must be punctual.
- The candidate should be client focused.
- The candidate should have effective interpersonal skills.
- The candidate should have excellent oral communication skill.
- The candidate must be flexible.
- The candidate should be reliable.
- The candidate should be a good team player.
Work setting
- The candidate must be willing to work in a remote location.
- The candidate will be required to work in various locations.
- The candidate must work in a telecommunications company.
Experience and specialization
Computer and technology knowledge
- The candidate must be familiar with the Internet, MS Outlook and MS Windows.
Additional information
Security and safety
- The candidate should be subjected to a thorough criminal background check.
Work conditions and physical capabilities
- The candidate should have an eye for details.
- The candidate should be able to work in fast-paced busy environment.
- The candidate should be willing to work under pressure.
Benefits
- Health, Financial, Long term and Other benefits will be provided to the selected candidate.
- Under Health Benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
- Under Financial benefits, the selected candidate will receive Bonus, Commission, Gratuities, and Stock/shares.
- Under Long Term Benefits, the selected candidate will receive Life insurance, Long-term care insurance, Maternity and parental benefits, Other benefits, Pension plan, Registered Education Savings Plan (RESP), Registered Retirement Savings Plan (RRSP) and Tax-Free Savings Account (TFSA).
- In addition to the Health, Financial, and Long-term benefits mentioned above, the selected candidate will receive Employer-paid learning/training, On-site amenities, On-site housing options, Paid time off (volunteering or personal days), Team building opportunities and Wellness program.
How to Apply
If you are interested in applying, apply through the given options.
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